6. WITHDRAWAL FROM THE CONTRACT
Note: With regard to provision § 7 par. 6 letter c) of Act no. 102/2014 Coll. it is not possible to return goods made according to the consumer's specific requirements. In our e-shop, it is possible to buy personalized goods. In compliance with this law, consumers do NOT have the right to withdraw from the contract within 14 days without providing a valid reason.
The consumer is entitled to withdraw from the contract without giving a reason within 14 days:
- with goods where the buyer does not choose the colour that we produce the goods for him.
- with goods where the buyer does not choose the size that we produce the goods for him.
- with goods where the buyer does not choose the signature name or address for the decoration.
The consumer may exercise his right of withdrawal from the seller in paper form or the form of a record on another durable medium, for example, via e-mail.
The goods must be in the condition in which they were delivered to the buyer. The product can not be used, stuck, glued, nor have the protective foils removed. If you meet all the above conditions for the return of goods, we will send you money for the goods via bank transfer to your account no later than 14 days from the date of withdrawal from the contract. We do not accept any returned packages by cash on delivery.
Upon withdrawal from the contract, the consumer bears the cost of returning
the goods to the seller.
In case of withdrawal from the contract, the buyer is obliged to return the
goods to the seller's address: INSPIO s.r.o., Pod Furčou 7, 040
01 Košice, Slovakia (in case that the goods were already delivered to
the buyer).
With regard to provision § 7 par. 6 letter c) of Act no. 102/2014 Coll. it is not possible to return goods that are made according to the specific requirements of the consumer. In our e-shop, it is possible to buy goods in which consumers choose their own colours, colour variations or adjust standard dimensions. According to this law, consumers do NOT have the right to withdraw from the contract with this product. We, therefore, ask our esteemed customers not to withdraw from the contract with this product, as the goods will be returned to you and we will demand payment from you for shipping. In case of non-acceptance of cash on delivery with such goods, the customer is obliged to pay 100% of the purchase price of the goods + shipping and shipping costs for returning the package + costs of resending the package, transfer to a bank account in advance. You can find the form HERE Withdrawal from a purchase contract concluded at a distance.
